COMPANY
First Ambulance is a highly regarded emergency medical services provider based in Malaysia. With over a quarter-century of experience, we’ve proudly supported both the private and public healthcare sectors, adhering to best practices and recognized industry standards.
Powered by an extensive fleet and skilled medical teams, we deliver comprehensive turnkey solutions — from emergency response to inter facility transfers. With strategic hubs nationwide, we ensure timely, reliable coverage that supports the country’s evolving healthcare needs.
Our commitment to excellence is upheld through an ISO 9001 certified management system, ensuring consistent quality and alignment with global benchmarks.
Who We Are
To provide prompt, affordable, and high-quality healthcare services through an integrated network of customized medical solutions — placing patients at the centre of what we do, while empowering our clients to focus on their core business.
To be recognized as one of the most respected and progressive ambulance service providers globally.
Clinical Governance at First Ambulance
At First Ambulance, we believe that strong clinical governance drives better outcomes. Our framework is built on seven core pillars that ensure quality, safety, and accountability across our pre-hospital care system:
Our 7 Pillars of Clinical Governance
We work closely with medical direction and internal committees to monitor, evaluate, and raise the standards of pre-hospital care in Malaysia — today and for the future.
Patient & Public Involvement
Service improvement based on feedback and patient needs.
Risk Management
Protocols to minimize errors and promote a culture of safety.
Staff Management
Workforce planning, readiness, and professional support.
Education & Training
Continuous learning and skill development for clinical teams
Clinical Effectiveness
Evidence-based practices, outcome measurement, and review.
Clinical Information & IT
Data-driven governance and digital tracking of care quality
Clinical Audit
Regular reviews to ensure alignment with MSQH, ISO, and JCI standards.
At First Ambulance, we’re more than a service provider — we are a mission-driven team united by one belief:
For over 25 years, this mindset has guided everything we do — from how we respond in the field, to how we train
support, and grow as a team. These are the values that define us:
support, and grow as a team. These are the values that define us:
Revolutionizing Emergency Vehicles
Discover how our next-gen EV ambulances combine cutting-edge German engineering with sustainable technology — built to save lives and protect the planet.
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